FLAREON Global’s outsourcing services touch every industry and business process. We transform our clients’ business operations, making them smarter, faster and cheaper, while working with visionary organizations to define innovations in strategic outsourcing.FLAREON Globle enables high performance for our clients’ business operations through outsourcing management. Our experience and Global capabilities make us a world leader in application outsourcing, infrastructure outsourcing, business process outsourcing and bundled outsourcing.
The need to outsource customer support services:
The fact that there needs to be an intense focus on customer care is indisputable. Acquiring new customers as well as keeping existing customers satisfied by anticipating their needs can only be done through good customer support. Outsourcing to FLAREON Globle offers a convincing case for ROI (return on investment), minus a lot of the risk inherent in setting up a complex operation that is not a core competency. Outsource your customer support to us and be assured that there will be professional and highly-qualified people handling your customers and providing good customer care service.
Outsourcing creates a layer between company and customer
Conventional wisdom has held that any activity important enough to have an impact on productivity -- be it customer care, distribution, transportation, or manufacturing and assembly -- is best performed, or at least managed, in-house. But in the last 6 years, this belief has proved to be incorrect. Most companies now outsource their logistics, distribution and transportation operations. And, increasingly, many companies have chosen to outsource their manufacturing operations, especially if they do business on a Global scale. Now, the same phenomenon is catching on in the customer care industry. Technology has become so advanced today that one does not have to be physically close to actually have direct access to data or build personal relations with one's customers as long as customer needs are being met. The customer service information database compiled by your offshoring partner is immediately accessible to you. Besides if one does not have the resources or finances to undertake customer care at one's own company it is a wiser option to outsource to a company that can completely focus on just this aspect of your business. This focus will make sure that the quality of your customer services improves.